Shipping & Delivery
At Gracelade, we are committed to delivering your beauty essentials safely and securely to your door. Please read this policy carefully to understand our shipping zones, timelines, and procedures.
For any shipping-related enquiries, contact us at getinfo@gracelade.com.
1. Order Processing Time
All orders are subject to an internal processing and handling period before shipment. Please allow 3–7 business days for your order to be processed, quality-checked, and dispatched after payment is confirmed.
Orders placed on weekends or public holidays will begin processing on the next business day. You will receive a shipping confirmation email with tracking information once your order has been dispatched.
⚠️ Important: The delivery timeframes listed below represent transit time only and do not include the order processing period. Your total delivery window = processing time (3–7 business days) + transit time as shown per region below.
2. Shipping Method
We ship all orders via Standard Secured Shipping with Insurance. All shipments are insured against loss and damage in transit, giving you peace of mind with every order. At this time, we do not offer express or expedited shipping options.
3. Shipping Zones & Delivery Timeframes
The following transit times apply to in-stock items only. Out-of-stock or pre-order items may require additional lead time, which will be communicated at the time of purchase.
| Region | Countries Included | Transit Time (In-Stock Items) | Estimated Total Delivery |
|---|---|---|---|
| USA & Canada | United States, Canada | 2–4 Weeks | 3–5 Weeks from order date |
| Australia & New Zealand | Australia, New Zealand | 2–4 Weeks | 3–5 Weeks from order date |
| U.K. & Europe | United Kingdom, EU member states, and other European countries | 2–4 Weeks | 3–5 Weeks from order date |
| Rest of World | All other eligible countries | 2–5 Weeks | 3–6 Weeks from order date |
Delivery timeframes are estimates and may vary due to customs clearance, carrier delays, or other factors outside our control. Gracelade is not liable for delays caused by third-party carriers or customs authorities.
4. Stock Availability & Dispatch Conditions
All transit times above apply to in-stock items only. If an item in your order is out of stock at the time of purchase, we will notify you by email with an estimated restock and dispatch date. You will have the option to wait, substitute for an available item, or receive a full refund.
5. Customs, Duties & Import Taxes
International orders may be subject to customs duties, import taxes, or fees levied by the destination country. These charges are the sole responsibility of the customer and are not included in the product price or shipping fee. Gracelade has no control over customs processes and cannot predict or guarantee customs clearance timelines.
We recommend checking your local customs regulations before placing an order.
6. Lost or Damaged Packages
Lost Packages
All shipments are insured. If your package has not arrived within the estimated delivery window, please wait 7 business days beyond the latest estimated delivery date before contacting us, as carrier delays can occur. If your package is confirmed lost by the carrier, we will file an insurance claim and offer you a full refund or replacement shipment at no additional cost.
Damaged Packages
If your order arrives visibly damaged, please contact us at getinfo@gracelade.com within 48 hours of delivery with your order number and clear photographs of the damaged packaging and product. We will assess the claim and arrange a replacement or refund as appropriate. Gracelade assumes responsibility for damage that occurs during transit.
Incorrect Address
Gracelade is not responsible for packages that are undeliverable or lost due to an incorrect or incomplete shipping address provided by the customer. Please double-check your delivery address before completing your order. If you notice an error, contact us immediately at getinfo@gracelade.com — we can only amend addresses before the order has been dispatched.
7. Non-Serviceable Regions
We are currently unable to ship to the following:
- Countries or territories subject to international trade sanctions or export restrictions (including but not limited to regions designated by OFAC or equivalent authorities).
- P.O. Boxes and military addresses (APO/FPO) — please contact us before ordering to confirm eligibility.
- Any region where the import of cosmetics or personal care products is prohibited by local law.
If your order is placed to a non-serviceable region, we reserve the right to cancel the order and issue a full refund.
8. Tracking Your Order
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and a link to track your shipment. Please allow up to 48 hours for tracking information to be updated by the carrier after dispatch.
If you have not received a tracking email within 10 business days of placing your order, please contact us at getinfo@gracelade.com.
9. Contact Us
For all shipping and delivery enquiries:
Company Name: KINGSWELL S.R.L.
Email: getinfo@gracelade.com
Website: www.gracelade.com